price tag of Dentistry of software: It's just the tip of the iceberg
"How much" – is the first question that most of dentists ask when considering a new replacement system or practice management software. If only the price tag told the whole story! Unfortunately, most of the cost is below the waterline.
When the great ship Titanic made its maiden voyage, the "unsinkable" ship soon discovered that what is under water can be much more dangerous than what is visible above the water. The consequences have been tragic.
Icebergs are large masses of frozen water. When increases in the volume of gel and a little less dense than the surrounding water. From Wikipedia: "Any object, total or partially submerged in a fluid, supported by a force equal to the weight of fluid displaced by the object. "That's why they float. This also means that, given the density ice-water, most of the mass of the iceberg is under water, on the site, but no less real.
dental costs not considered is "below the water line" may also face unexpected and unwanted results. A holistic perspective and analysis is needed to ensure the profitability of investment in any technology implementation.
Beyond the price tag
Gartner Group, a highly respected research group conducted a national study and found that in all industries, for most client / server installations, software prices have been a little less than 10% of the total cost of a system. Course these figures are not specific to the dental industry, but nothing near the figures are considered is important in both the online.
The price tag does not tell the whole story. There are still more considerations with any purchase. This is particularly some recruitment techniques, such as dental programs.
fees for software licenses generally do not include most of the elements of cost associated application, use and maintenance. , For example, there are usually additional charges for things like:
- implementation costs.
- Data conversions.
- system of initial training and refresher courses.
- Training new staff and retraining costs.
- new material.
- equipment upgrades needed to run the software.
- Hardware upgrades necessary to support an update (as video cards, additional memory or faster processors).
- IT staff costs for installation, configuration and updating.
- IT Services for the cost of system maintenance, database repair, database and general health.
- equipment data backup / software / Ribbons, and staff time to manage time and support to configure and maintain appropriate processes and scripts, then update the process each software update.
With a little time and thought, the list can be lengthy. These costs can easily increase the undocumented cost of a software system in two or more typical dental. A professional who specializes in client-server installations / dental indicated that its customers spend between $ 500 and $ 700 a month for their services (which is higher than the cost of equipment and payment provider). You may know what is happening quite easily. Just ask your accountant what which is the average IT spending in the last year. I think it'll be very surprised. It all adds up quickly.
Loss of production
Even taking into account the long list presented above, there is a cost element that is intentionally crossed by many vendors, because they talk about it. This is very easy Software for representatives to ignore and forget. In some offices can be the most expensive on the list. Is the cost of interruptions of the office and production loss required by most providers of things like computer installation, configuration, installation, maintenance, personnel training, etc.
Whenever the office should be closed when normally open, there are huge costs to the practice (and practice owner).
Most companies suggest "in situ" training. Of course, it is easier for a coach to get to his office and spend 3-5 days in a row, but how Cost? They mention something like $ 1,000 or $ 1,500 for training, but this is the check you write. What about a check that is not written for your patients training this week? This is where the real cost. And think of how productive your staff is in progress when you have a workstation to install IT Guy the latest patch error.
It is not difficult to see much of the cost of a traditional dental software system is actually hidden below the water line and not taken as the typical customer / price label server software.
You start to view all items below waterline? Is it this to be a little clearer?
Web-based solutions inherently include more than costs in their published prices. Most office supplies that require no downtime are required.
For example, a Web-based solution, the installation is on a server Web hosted network located in a hardened operating center. Nothing is installed dental office. There is no CD to log, there is no server to configure, nothing to load on workstations, etc. With an Internet-based solution once the system is supplied, the dental office receives a URL, a username and password. Whatever is needed is a web browser, nothing to install. As a result, no hidden costs for installation, configuration, etc. The same goes for updates. No need to go to office and desk precious time and expensive to upgrade. Simply plug the next morning and the update is installed.
Training is the same way. When using a web-based training is the most effective online. Be presented shortly a one-hour sessions that can be processed during breaks normal business downtime. It is not necessary to close the office for several days. Result No lost production time for training and implementation.
Finally, there is the general maintenance cost of a client / server system that requires hundreds of dollars per month during the term of an IT guy. Not we are saying that you will not need more IT guys, but you owe about half. So what we paid last year for services can almost cut half of Internet-based solution.
When you buy a car, you know that some models require more maintenance and consume more fuel. Some are very reliable and fuel just SIP. Obviously, the price tag is only part of the equation.
A common mistake that many offices do is assume that the goods and services received from a client / server system are equivalent products and services received from a system based on the Web. This aid will be a major mistake that can cost thousands of dollars the company dentistry. The monthly fee paid to a seller on the Web often include many services not included in the quotations more traditional software providers. Many offices have found that the additional services required by a client / server system based in final cost as much or more joining monthly total share of a product based on the Web.
Therefore, it is essential that correct and complete comparison is made before accepting just the price of the total price tag. Any return on investment (ROI) analysis should include not only the rates of simple software, but also the charging system materials are not included, but are necessary to run the software. Furthermore, the analysis should include costs associated with time Office downtime and disruption. Failure to include these hidden costs is simply to ignore the truth.
When considering a dentist new management practices, all costs should be included in the analysis. It's easy to overlook some of the most expensive parts of a system. Expenses not paid by the seller, such as server configuration, software installation, systems backup script and the process should be taken into account. In addition, the enormous costs of lost production on-site training and software installation should be in. It is widely recognized that the typical customer / software price server includes a fraction of the cost. Improved Web-based systems return on investment from multiple perspectives. First, completely remove some of common costs, moreover, are integrated in the prices of many products and services to be added to a client / server based, and finally execution without problems by eliminating the hidden costs of lost production.
© 2009 Bend Dental, Inc.
About the Author
Jim Pack is CEO of Curve Dental, Inc., a software company that develops dental practice management software for the Web. Prior to joining Curve Dental, Mr. Pack was CEO of AdvancedMD, a Web-based practice management application for private physician offices. He also was president of Easy Dental Systems, Inc. and a principal of Dentrix Dental Systems, Inc. He can be reached at email@example.com
Meridian Tooth Chart at TALKInternational.com
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